FAQ and Support

FAQ

What platforms can I play on?
You can play Tick Tock: A Tale for Two on PC, iOS, Android or Mac. Cross-play can be used across any of these devices. We will be releasing on Nintendo Switch in Q2 2019.

How does that work without an internet connection?
To start a game of Tick Tock: A Tale for Two, you simply need to load up the game and select whether you want to be player one or player two. The game will immediately start, and you will see that side of the story. However, when you come to the first puzzle, you will be unable to complete it without the input of another player who has selected the other option at the start. The other player’s world houses key information for your progression and vice versa. 

So we need to use voice chat?
If you’re in the same room, no. If you’re not, yes! Tick Tock: A Tale for Two was built with two players communicating at its core. Not only do you need to use voice comms to talk each other through puzzles, you both also get only snippets of the story and need to read aloud to each other to get the full picture. 

But the Steam page says online co-op and it’s not online?
Steam only allows developers to select certain badges and nothing quite fit Tick Tock’s unique setup. If we didn’t select the online co-op badge, we wouldn’t be able to easily communicate the fact that you can play this game with someone who is located anywhere in the world. Therefore, it’s not online, but it’s also not restricted to couch co-op.

So how do I chat with my co-op partner? 
We’ve purposely left this open so players can experience the game however they want. If you want to jump on Discord, you can. Want to call them on Whatsapp? Go ahead. You could even communicate via text if you’re somewhere where talking isn’t an option, though that’s not the optimal way to experience the game. We just want you to have as much choice as possible. Just remember to call first and then launch the game afterwards, as otherwise the game will be muted.

KNOWN BUG

Some people are experiencing crashes on certain iOS versions (10.3.3 & 12.1.4), we are aware of this and are working on fixing this ASAP. Thanks in advance for your patience <3

I bought Tick Tock: A Tale for Two on my iPhone/iPad - can I now play it on my Mac?

No, this is not possible since The App Store and Mac App Store are two different stores.

Sounds on my iPad or iPhone don't work. How to fix it?

iPhones and iPads have a physical mute switch on the side of your device as well as a software switch in Control Center, and your device also has volume settings. Make sure you check all of these things!

The sound from the game disappears when I voice chat/phone call my gamepartner! How to fix it?

You need to call first and then launch the game afterwards to keep the game sound turned on. So if you are already on a call, close the game and launch it again.

I found a bug! What do I do?

Make sure none of the above answers fix the issue. If you're playing on your iPhone, iPad or Android send us an email with your device name, iOS/Android version and a description of what's happening. If you're playing on Windows, Mac or Nintendo Switch, just send us an email with a desciption of what's happening. Email us at: support@othertalesinteractive.com.

Can I get a refund?

Most likely. You can request a refund at the store where you bought the game. We can't refund it, since technically you didn't buy the game from us. If you are unsure of how to request a refund, try and google it, since it differs depending on the store you bought it at and sometimes even the country too.

Support

Contact the developers

Does the above not answer your question or solve your problem? Email us at:

support@othertalesinteractive.com

 

As just the two of us answer the support emails all by ourselves, it might take us a while to get back to you, but we will answer you as soon as possible.

Tick Tock: A Tale for Two

Tick Tock: A Tale for Two is an award-winning multiplayer game played on two devices. It was released by Other Tales Interactive, a small indie studio which makes experimental story driven games.

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Tick Tock is supported by the Danish Filminstitute - The Games Scheme.